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DELIVERY INFORMATION

Our Delivery Charges

Courier Next Working Day: £4.95 or FREE if your order is over £125 (UK only)
Courier Next Working Day PRE 10:30 : £14.95
Europe (EU countries only): £12.95
Europe (non EU countries only): £16.95

 

Time to Dispatch

We aim to despatch all orders received by 3 pm (UK time) on the same day this applies Monday to Friday only, any order received after that time will be despatched on the next working day, please note we do not despatch on bank holidays.

UK Next working day delivery

This method of postage is recommended for urgent orders and for orders with a value of £75 & over. Delivery is guaranteed the next working day after despatch. We most use Interlink Express,UPS but we do use Royal Mail Special Delivery for certain areas of the country. Both of these delivery services are fully tracked and traceable, if you need the tracking number please contact us.

Interlink Express Predict and Follow My Parcel Next working day delivery

The majority of our UK mainland parcels (excluding standard delivery to Northern Ireland, Scottish Highlands & UK Islands) are sent out via Interlink Express.

Interlink Express is the most innovative parcel carrier around. Thanks to their industry-leading Predict service they provide our customers with a one hour delivery window, notified by SMS and email, so you don't have to wait in all day.

What's more, their revolutionary Follow My Parcel service enables our customers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot.

To give the SMS and email notifications that personal touch, our branding is included so you know where your parcel is coming from and they even tell you the name of your Interlink Express driver, as well as the position you occupy in their delivery queue.

As well as keeping our customers informed at every stage of the journey, they believe in maximising choice and convenience. That's why they provide access to a suite of rescheduling options both on the day of delivery and the night before, allowing customers to take delivery of their goods in a way that suits you. If you wish to reschedule, you can:

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local Interlink Express depot
  • Upgrade your delivery to 12noon
  • As DPD is Interlinks big sister company, so you can now also take advantage of opting for delivery to a local DPD Pickup point!

All these options are available to you via email or SMS notifications, so when ordering please remember to add your mobile number so you can be in full control of your delivery, ideal for this modern world of internet shopping!

Special Delivery:
A signature is required and if no one is in to receive the package it can be collected from your local Royal Mail office which will be identified on a card that your postman will post though your door, or if you prefer you can re-arrange delivery by calling the telephone number on the card.

International delivery

We offer international shipping by International signed for or Air Sure (whichever is applicable to the destination country), this is a priority service from Royal Mail. The final delivery to the customer will be made by the countries national postage service, generally this takes around 4 to 15 days. This cost of delivery is based upon the weight of the order and is generated dynamically by the checkout process.

We also offer UPS / Interlink delivery option for EU countries and USA / Canada. Please contact us for rest of the world.

Further information

Should you have any questions or require further information regarding any of the delivery options, please contact us.